RETURN AND EXCHANGE POLICY

Exchange Policy

If you'd like to exchange an item, we accept exchanges for a different size within 7 days of delivery, provided the following conditions are met:

  • The item is unworn, unused, unwashed, undamaged, and retains the original tags.

Please Note:

  • SALE products cannot be exchanged or returned.

  • Clearance Sale Policy – No Exchange or Returns
    Items purchased from our Clearance Sale section are final sale and are not eligible for exchange, return, or refund under any circumstances.

Key Terms:

  • No Returns: All clearance sale products are sold as-is and cannot be returned for a refund.

  • No Exchanges: We do not offer exchanges on clearance sale items, including for size, color, or other preferences.

  • Important: For defective products, please provide clear unboxing videos or pictures to support your exchange request within 7 days of delivery.

 

 

HOW TO RAISE THE RETURN REQUEST

To return your online order in the store, please follow these steps:

  1. Email us at contact@brightwayexports.com

  2. Write a detailed email explaining the issue with the product.

  3. Attach photos of the damaged product.

  4. Include the order ID in the subject of the email.

  5. You will receive a confirmation email regarding your return request within 48 hours.

  6. Pack the products.

  7. Pickup will be scheduled within 10 business days.

 

 

HOW THE EXCHANGE PROCESS WILL WORK

  • Once the exchange request is made, a pickup will be scheduled within 10 business days from your address. The products must be kept in their original packaging.

  • If there is any discrepancy between the exchange request and the physical products handed over during the pickup, the pickup will be denied.

For any issues during this stage, please drop an email to contact@brightwayexports.com

All refunds will be processed via the initial method of payment used to place the order, which may take up to 15 working days.

 

 

Return Address:

SPEEDUP Sports Pvt. Ltd.
248, Ground Floor, Okhla Phase 3,
Okhla Industrial Estate, New Delhi - 110020
Phone: 9971030778

Once we receive the item, it will undergo a thorough quality inspection. If it passes, we will process your exchange.
Note: Items are eligible for one exchange request only.

 

 

Cancellation Policy

Cancellations are only accepted within 24 hours of placing the order. After this window, cancellations will not be possible.

 

 

Changes to Order Details (Size, Address, Phone Number)

If you need to update your order details, such as size, delivery address, or phone number, please email us at contact@brightwayexports.com with the subject line "Order Number + Revised Information." We will make the requested changes if the order has not been shipped.